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1.0 What type of
payments do you accept? |
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We accept all major credit cards (Visa, Master Card,
Amex, Discover), and Paypal
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2.0
Does my Reseller Account
come with a Web Host Manager? |
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Yes, your Reseller Account comes with a richly
featured WHM Account.
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3.0
How can I view my website
before DNS propagation is
complete? |
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You may view your site with the temporary URL given to
you in the welcome email.
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4.0
What Version of H-Sphere do
you offer? |
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We use the most recent STABLE release for our H-Sphere
servers. Currently 2.5
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5.0
What kind of support is
available? |
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We have an
on-line support desk where you can submit a support
ticket and any member of our staff may reply. Average response time is under 30 minutes with a 2 hour response guarantee. Phone is limited to sales inquires only please, due to the complexity of the web hosting industry the helpdesk is far more efficent for our staff and more importantly the client.
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6.0
What security safeguards are
in place? |
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We take several measures to ensure that your systems
are up and running smoothly. All servers within
our network are protect by firewalls and several
software systems to ensure the best security available.
Data is protected by a Raid5 offsite redundant storage
system as well.Our production servers are monitored
24/7 by experienced and professional Unix/Linux
Administrators. Advanced security precautions are
performed daily and all logs are monitored for
suspicious activity. The physical security of our
systems is also a primary concern, you can rest assured
knowing that only professional tech's have access to the
hardware.
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8.0 Is SSH
available? |
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Yes we do allow very strict Shell services
on Avail Networks, LLC Servers. If you need shell access you may request it within your control panel and we will review your request.
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9.0
Can I use my account to host
Adult Materials? |
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Currently we do not allow any adult content or other
questionable materials on our servers.
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10.0
Does Avail Networks offer
domain registration? |
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Yes, we offer domain registration through our account
We offer very competitive pricing and a full featured service.
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11.0
What hosting platforms are
available? |
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Currently we offer Red Hat Enterprise Linux 4.x with H-Sphere Control Panel by psoft.net. Windows hosting will be available soon.
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12.0
What are the details on your
99.8% uptime guarantee? |
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Avail Networks provides a 99.8% uptime guarantee, this
guarantee is limited to the following provisions; Avail
Networks 99.8% uptime guarantee is calculated using the
following formula: 30 days x 24 hours x 60 minutes x 60
seconds x 99.8%, this calculation equals approximately
84 minutes of downtime per 30 day cycle.
Avail Networks 99.8% uptime guarantee specifically
excludes the following: scheduled network maintenance,
scheduled server maintenance, natural disasters (acts of
god), downtime of an individual website due to customer
error.
Avail Networks 99.8% uptime guarantee covers the
following: unscheduled network outage, unscheduled
server maintenance, technical errors on the part of
Avail Networks or it's employees. Avail Networks 99.8%
uptime guarantee is compensated using the following
formula: 5% deduction from the next invoice amount per
hour after 84 minutes up to a maximum of 100% of the
next invoice. Avail Networks at its sole discretion
determines what qualifies for the 99.8% uptime
guarantee. |
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